Real-time visibility into Mobia Medical's AI-powered patient engagement initiatives across the Vivistim commercial and clinical lifecycle.
The question isn't whether these patients would eventually connect — it's how many humans you need to make that happen, and what happens to conversion downstream. LifeLink-engaged patients book appointments with 5x fewer call attempts. As DTC volume scales, that's the difference between adding headcount and not. And early data shows a 7x improvement in UEDX (diagnostic) conversion for LifeLink patients — suggesting the agent isn't just shortening time, it's improving quality of engagement. Patients who complete both DTC qualification surveys engage with the agent at 2x the rate of those who only complete one (20% vs 10% completion), reinforcing that the digital funnel compounds — each touchpoint amplifies the next.
| Metric | LifeLink (Agent-Engaged) | Non-LifeLink | Difference |
|---|---|---|---|
| Call Connection Rate (Mar '26) | 24.2% | 9.6% | +152% |
| First Call Connect (Unique Lead) | 20.0% | 9.0% | +122% |
| Days to First Phone Connect | 4 days | 5 days | 20% faster |
| Avg Attempts to Book Appointment | 4 attempts | 21 attempts | 5x fewer |
| Appt Booked on First Attempt | 14 | 1 | 14x |
Mobia knows a long-term follow-up program is needed but has been reticent to hire a team of case managers to make calls. This approach flips the model: deploy AI first, learn what patients actually need, then staff accordingly. Early results validate the approach — 64% of 1yr+ post-implant patients engaged digitally, and of those who completed, 38% flagged unresolved issues. Of those, 71% requested a callback. That means instead of calling all 500 patients blindly, the team now knows exactly which 20 patients need a human — and what they need help with. The survey also captures therapy satisfaction, ease of use, and caregiver information — data that would take weeks of phone calls to collect. Average time from notification to completion: just 1.1 days.